Beauty Brands Reviews

The product was a knock off. I ordered a Biolage shampoo and conditioner. The product came in a similar bottle with a different looking label. I checked the official web page of Biolage and they have not changed the label which Beauty Brands tried to tell me. It took 3 weeks to get the products.

This company is absolutely terrible. They actually changed my order and sent me the wrong conditioner. After I complained they refused to refund my $180 purchase.

They refuse to cancel my order. It's been 14 days since I placed my order and they still haven't shipped it

After I made the mistake of ordering a product, I noticed that my order would not be processed for 5-10 business days, so I tried contacting their customer service via phone calls AND emails. No one returned any of my calls, WOULD NOT ANSWER THEIR PHONE, and DID NOT RESPOND TO ANY OF MY EMAILS! BE PREPARED TO LOSE MONEY BY PLACING AN ORDER WITH THEM OR WAITING FOR A MONTH TO GET YOUR PRODUCT!

I placed an order online during their liter sale and mistakenly selected the wrong conditioners. They won't update your order same day or any day at all. Very inconvenient! Now I have to wait to get the product and return it. Their sale will end by then won't have time to reorder. Can't even cancel the order and reorder it. I love their liter sales but this experience ruined it for me!

Tried to find a new stylist and Beauty Brands made it even harder. Thought I had a good one and second approintment he never showed up for work and I was left waiting for almost an hour. BB scheduled me an appointment with another stylist at a different location. I thought this stylist would work but the day I was to go they called last minute and said she didn't show up for work. Third stylist the receptionist scheduled wrong day, particially my fault when I didn't pay attention the text appt. Time. But really at that point I had enough. I'm done with BB.

Very poor quality. The size is not standard. I was shocked. Also my phone received spam messages every day since I placed my order. Finally I found there are hundreds of this kind of fashion shops online especially on Facebook and Instagram, they are all provided beautiful products but from unknown companies. My order was shipped from mainland China. Careful check customer reviews before you buy! I pay what I learned!

Business practices in questionable/illegal practices including bait and switch tactics.
I tried repeatedly to contact customer service to no avail. I was lied to multiple times and then asked to pay increased prices if I wanted to receive the items I had ordered (and paid for). They do not answer phone calls only send to voicemail and email questions may receive a reply but not actually address concerns/questions. I am reporting them to the Attorney General to hopefully help others not have the same hassle I have had to deal with.

I placed an order on July 18th my order didn't even ship until July 26th. Of course they use the slowest shipping possible. Now it is just circling around me. Shipped out 7 1/2 hours from me. It's now August 2nd and it's still just traveling around. On July 31st it got within 2 hours of me and then reversed and headed back south and is now back to being 6 hours away. Lesson learned, I could have drove 25 min into town and bought the same exact thing for a little more. Next time I will. First and last time purchasing from Beauty Brands

This company needs to step up their mailing services. I ordered on July 2, it's July 19 and I still haven't received it, let alone an update on when it will arrive. I purposely order well in advance because I know how slow they are, but the wait time is now beyond ridiculous. I'm down to fumes on what I ordered. While I appreciate and use their "take 10" program, the discount isn't worth it any more. I'll pay more, but I can buy my products from another retailer minutes from my home. Come on people!